The most important part of your experience with us at Malibu Norcross is ensuring you have a great experience! That’s why we are transitioning to smoother, safer cashless operations this season. Beginning April 1, Malibu Norcross will accept only electronic payments such as debit cards, credit cards, and mobile payments like Apple Pay and Google Pay. All you have to do is swipe or tap to pay at any admissions office, food stand, gift shop, or park game – no digging for change to pay or waiting for cash back from our staff. Moving to a fully electronic payment system will streamline the payment process for both guests and team members, making paying for everything from tickets to sweet treats safer, simpler, and more secure.
You’re still covered! Guests will have free access to multiple easy-to-use Cash-to-Card kiosks conveniently located throughout Malibu Norcross. You can transfer your cash free of charge onto a card, use it throughout the park, and if you have money left over, use it anywhere else that cards are accepted.
Why are you no longer accepting cash for payment?
By transitioning to only accepting electronic payments such as debit cards, credit cards, and mobile methods like Apple Pay, Malibu Norcross will provide a faster, safer and more guest-friendly experience. Staff will spend less time handling cash and more time serving guests, reducing our reliance on this less secure method of payment.
What types of payment does Malibu Norcross accept?
Beginning April 1, Malibu Norcross will solely accept electronic payments. These include all major credit and debit card providers (Visa, MasterCard, AMEX, Discover) and secure mobile payment systems (Apple Pay, Google/Android Pay, Samsung Pay). We do not accept cash, however, guests can transfer cash onto a prepaid card through a simple and safe process at several Cash-to-Card Kiosks located throughout BOOMERS Vista.
Do you accept Bitcoin or other cryptocurrencies?
No, cryptocurrencies will not be accepted at the park.
How do I load my cash onto a prepaid card?
Malibu Norcross guests can transfer anywhere from $1 to $500 onto a prepaid card at several kiosks located throughout the park. This transfer process is free, and the card can be used throughout the park and any outside locations where MasterCard is an accepted form of payment.
Is there a fee to use the Cash to Card Kiosks and prepaid cards?
The Cash-to-Card Kiosks are free to use; there is no fee to load cash onto the prepaid card. If the card is used regularly, there is no recurring fee. After 92 consecutive days of no transaction activity, however, a $3.95 fee will be charged each month.
What information do I need to provide to use the Cash to Card Kiosks?
None! Use of the kiosks is anonymous, helping make the cards provided among the most secure forms of payment possible.
Where can I use the prepaid card?
The card can be used anywhere payments are made throughout Malibu Norcross. Outside of the park, it can be used at any location that accepts MasterCard.
Can I add additional cash to my prepaid card?
Prepaid cards cannot be reloaded. Instead, get a new prepaid card free of charge at a nearby Cash-to-Card kiosk.
How do I check the balance on my prepaid card?
There are several ways to check your balance. First, you can swipe the card and see the balance at any Cash-to-Card Kiosk at Malibu Norcross. You can also visit RCbalance.com or call the number listed on the back of each card.
What if I overdraw / don’t have enough money on the card for my purchase?
There are no penalties or fees if you attempt to make a purchase that is larger than the amount of funds on the card. You will need to provide another form of payment to complete the transaction or load additional money onto a new card.
What do I do if the kiosk takes my money but does not provide a card?
First, please be sure to take the receipt issued during your transaction at the Cash-to-Card kiosk. This will list the amount of cash you deposited. Then, head to the nearest guest services location. At Malibu Norcross, guest services can be found near the front entrance. A team member will work with the card provider to resolve the error as quickly as possible so you can get back to fun!