Safety is our #1 priority
Guest code of safety and conduct
For your safety and enjoyment at our Park, please carefully read all of the text below. Failure to follow any of the regulations, conditions and instructions set forth below may result in serious injury to yourself or other individuals. Individuals not following Park rules and safety instructions, will be subject to immediate ejection from the Park without refund.
Safety is always #1 at Malibu Norcross. Our goal is to accommodate all guests to enable them to fully enjoy our Park.
Park Safety Standards – General Principles. Please understand that people may be excluded or removed from certain attractions, areas of the Park, and/or certain activities, in the interests of safety as determined by Park personnel.
This may include, but is not limited to, concerns with sight-disabled people who need adequate eyesight to safely engage in an activity, height and weight restrictions, mobility and/or use and existence of all limbs in a stable and coordinated manner, a clear and alert mind which is unaffected by mental disability or other hindrance, being under the influence of any substances (whether legal or illegal, drugs or medications, alcohol, or any other chemicals and substances), signs of heat illness, any loose headwear or clothing or apparel which may damage property or pose a hazard to a guest or others, and whether or not a person may appear to be ill or injured or otherwise unable to safely participate.
You fully ASSUME ALL RISKS whatsoever in relation to your Park activities and experience. By entering Park, you automatically and fully waive any and all claims of any nature whatsoever, including without limitation for personal injuries, inadequate security or warnings, theft/damage of property, weather-related claims, acts of 3rd parties, and illnesses (air, food, water-borne etc.). You (including anyone under your care/supervision) must comply with all safety rules, warning signs and instructions. Parents/Guardians are solely responsible for supervision of minors or others needing special care. No resale, “rain checks,” exchanges or refunds (including for loss, theft, or expired date). Days/hours, and ride/attraction availability, are subject to change without notice. Certain rides, shows, attractions and special events, may require an additional charge or be subject to height, weight, or other restrictions, at Park’s discretion. Park may deny admission or expel anyone, without refund, for: Illegality, aggressive/disorderly conduct or threats, Park rule violation, drugs/alcohol (including marijuana), offensive conduct (e.g., inappropriate or inadequate clothing, markings/tattoos, gestures, language etc.), possession of a firearm or any weapon-like device, line-cutting, stealing, property damage, or anything else which the Park deems a threat to the welfare/safety of people, wildlife/animals or Park property. This stub is a contract and receipt, not valid for admission. SAFETY 1st! Act responsibly at all times.
For Your Safety:
WARNING! Assess Your Capabilities BEFORE You “Just Do It”
Attractions and animal interactions at our Park can provide our guests with wonderful memories and exhilarating fun! But amusement and water rides also can be adrenaline-pumping activities which put substantial strain and forces on your body and senses, through rapid acceleration, speed, sudden movements, and the unpredictable motion of a ride, which may thrust your body about in different directions, causing muscular strain and stress on your body such as on your neck and back, and accelerated heart rate and blood pressure.
DO NOT PARTICIPATE IN ANY INTERACTION PROGRAM, IF YOU ARE UNDER THE INFLUENCE OF ANY ALCOHOL, DRUGS (WHETHER LEGAL MEDICATION OR ILLEGAL SUBSTANCES) OR OTHER SUBSTANCES WHICH MAY AFFECT YOUR HEALTH, SENSES, AND BODY REFLEXES AND COORDINATION.
DO NOT PARTICIPATE IN ANY INTERACTIVE PROGRAM, IF YOU HAVE ANY HEALTH CONDITIONS OR PRE-EXISTING CONDITIONS OR INJURIES, OR IF YOU ARE TOO AFRAID TO PARTICIPATE, INCLUDING WITHOUT LIMITATION HEART, NERVE, MUSCLE, BACK, NECK, BONE, JOINT, LIGAMENT, TENDON, BRAIN, EYE, EAR, OR OTHER AILMENT OR INJURY (PAST OR PRESENT), OR IF YOU ARE PREGNANT, MAY BE PREGNANT, OR HAVE HAD SURGERY IN THE PAST FEW MONTHS, OR IF YOU ARE STILL RECOVERING FROM ANY ILLNESS OR MEDICAL CONDITION, TREATMENT OR PROCEDURE. ONLY YOU CAN DETERMINE IF YOU ARE HEALTHY ENOUGH AND FEEL GOOD ENOUGH TO SAFELY PARTICIPATE IN AN INTERACTIVE PROGRAM. THE PARK DOES NOT, AND CANNOT, GUARANTEE YOUR HEALTH, AND YOU FULLY ASSUME ALL RISKS OF ANY ACTIVITY IN WHICH YOU CHOOSE TO PARTICIPATE, AND BY YOUR PARTICIPATION YOU WAIVE ALL RIGHTS TO MAKE ANY CLAIM OR DEMAND FOR DAMAGES, OF ANY KIND WHATSOEVER, INCLUDING WITHOUT LIMITATION FOR INJURIES CAUSED BY AN ANIMAL OR IN RELATION TO DROWNING HAZARDS.
All of the following are strictly prohibited items which will (minimally) subject the guest to immediate ejection without refund, and which (where appropriate) may result in the Park contacting authorities for law enforcement action, and holding the guest at the Park to await the authorities. Park reserves the right at all times to conduct Bag Checks (and to utilize other security measures, such as metal detectors), and to refuse entry (without refund) to anyone refusing a thorough bag check or to comply with other security measures.
Each guest at our Park has legal and moral obligations to act responsibly when visiting our Park. Each guest must, at all times, act in a reasonable, responsible manner to safeguard one’s own health and safety, and refrain from anything which poses a risk to others. Carefully read and obey all warning signs and instructions, attendant instructions, and recorded safety messages. To the extent possible, observe animal interactions before participating. Watch where you are walking. Do not do anything to harass, taunt or harm the animals.
Remember – safety is a shared responsibility! The Park can only do so much to keep you safe—it is up to you, as well. We can’t protect people from the consequences of their own (or another’s) reckless or irresponsible behavior.
If at any time you feel you need help due to an injury or other medical concern, please immediately notify a Park staff member and ask for help. Please note that the Park is not a medical facility and does NOT provide medication, insulin, or other medical treatments or devices, other than basic first aid; please plan your visit accordingly. Be safe and have fun!
The Park strives to make your experience a happy one, in all respects. Unfortunately, there is no way that we can erase the wicked intent of some people. Therefore, please understand that the Park cannot, and does not, guarantee your personal security or that of your personal property. In no event will the Park be held liable for your lost, stolen or damaged possessions. The Park does not have lockers; plan your trip accordingly.
It is the unfortunate truth that at Sea Life or at any other locale in society, no amount of security can prevent people from acting in a criminal manner if they are intent on so acting. The Park can only try to reasonably watch over the premises and the people therein, and respond in a professional manner to any security threat or incident.
If you experience a security issue, please notify Park staff; we are here to assist you.
Welcome! Our goal is to accommodate our guests with disabilities to the fullest extent possible and in compliance with the law. Most of our attractions and restaurants are accessible to guests with disabilities, including, among others, those using wheelchairs.
If you (or someone you are responsible for) have a particular disability or special need, we encourage you to contact the Park and speak with a guest service associate at least 48 hours in advance of your visit to better assist us in preparing for your visit. If you have a group of disabled persons, a week’s advance notice would greatly help us to better serve you.
Note that the Park does NOT provide medicine, insulin, Epi pens or oxygen tanks, or other medical treatments or devices, other than basic first aid; please plan your visit accordingly.
While the Park complies with federal and state disability and accommodation laws, there may be some rides or attractions, activities, or areas of the Park, which may not be safely accessible to all persons. At the Park, safety is the only consideration that takes precedence over fun! Thrill rides, by their nature, create forces and speeds that may not be acceptable or tolerable to some guests and may cause injury to some riders with known or unknown pre-existing conditions. For your protection, many of the rides and other attractions at the Park incorporate safety systems that are designed to accommodate people with certain characteristics, such as average physical stature and body proportion. These safety systems may place restrictions on the ability of certain individuals to safely experience an attraction.
In general, you should only engage in activities or rides, or participate in certain attractions, if you are in good health and believe that you can safely do so, and only then if you are not under the influence of any drugs or alcohol or other substances which may impair your judgment or ability to safely enjoy a ride or activity. Do not ride if you know or suspect that you may be pregnant, have high blood pressure or other heart condition, neck, back/spine or body problems, motion sickness or balance issues, recent surgery, neurological or vision disorders, conditions affecting coordination and muscle control, seizures or fainting spells, or any other medical condition that may affect your ability to fully enjoy the activity or ride in a safe and controlled manner You should not ride if you have any impairment or condition that would prevent the intended use of seating and safety restraints as provided, or an inability to follow any safety requirement.
Prosthetics, Medical Devices & Ride Safety – Not Permitted. For your safety and the safety of others, riders with medical devices will be prohibited from certain rides (e.g., a cast, or a back brace). Please keep in mind that most amusement or water rides generate forces upon the body, and are therefore or not suitable for people with existing injuries. In other instances, riders may be required to remove medical devices, including half or full-length orthotics, braces, crutches, canes, prosthetics and any other type of medical assistance device that is not permanently affixed to the rider’s body.
These rules are necessary to prevent serious hazards associated with medical devices or prosthetics coming loose—which can result in serious or severe injuries to the rider or other persons. These devices may also cause damage to a ride. These devices may also prevent safety restraints from working as designed, may present hazards with a rider getting in or out of a ride, and interfere with the rider’s ability to maintain a securely safe and proper riding position. We cannot rely on assurances that “my prosthetic won’t come off” -- there is absolutely no means for the Park to verify the reality of that assurance on a case-by-case basis, or to ensure that a prosthetic is so securely attached that it won’t detach during a particular ride experience.
Please speak to a Park manager with any questions or for further clarification on a ride-by-ride basis. If permitted on a ride without the prosthetic device, we ask that you have a friend or family member take possession of the device while you enjoy a ride; if that is not possible, we will try our best to assist you by retaining the device until you have enjoyed your ride (notwithstanding, please understand that we are not a “bailee” and we cannot assume responsible for any devices, nor shall we incur liability for theft, loss or damage).
In addition, please understand that there are some rides where the existence of all limbs may be necessary in order for you to be safely restrained. In such situations, for everyone’s safety, we regret that we cannot allow any such person to go on those rides.
Personal. Guests are welcome to take pictures of themselves, their friends and family, their group, and the scenery in general, for their own personal use. However, NO cameras of any kind (including cell phones) are allowed in conjunction with any animal interactive activity, because such items pose a safety hazard. In addition, no one is permitted to take photographs of others who object, or which violate another’s privacy, rights to publicity, or which are harassing, stalking, or threatening. Image taking or recording of other peoples children is strictly prohibited, under all circumstances, as is any image taking in bathrooms and changing rooms; violators may be held for law enforcement.
The Park May Take and Use Images & Video of All Guests. The Park at all times reserves the right to videotape patrons, and take still images, and to utilize those images and videos for any reason, including marketing, advertising, promotion, on social media, live streaming on the Internet, for safety and security, for documentation as evidence in a legal or criminal matter or other investigation, for news reporting, and otherwise in an unrestricted manner for legitimate purposes. All property ownership of such materials, and copyright in and to all such materials, shall belong exclusively to Park in perpetuity, without any compensation or other consideration to any guest or other person in, on or around the Park property.
Commercial. Commercial photography of any kind is strictly prohibited (including without limitation, still or moving images, modeling shots, student films, comedy routines, documentaries, commercials, TV news, major motion picture films, Internet soap operas, reality TV, actor demo reels, submission videos for reality TV, footage as part of a school project, documentation of stunts and dangerous activities (whether for commercial use or not), promotional videos, music videos, cable programs, etc.), except where prior, written permission has been obtained from the Park’s owner in the form of a contract signed by an executive within Park’s corporate office.
In any event where unauthorized video or images has been uploaded to any social media channel, Park shall have the unrestricted and exclusive right and authority to have such materials removed. Any materials which defame the Park may result in legal action for damages, and the Park shall have absolute right and authority to obtain both temporary and permanent injunctions from the further use or dissemination of such material, in all channels and all mediums of communications, throughout the world, whether now known or hereafter devised, and to obtain all materials and obtain an order for the destruction of all such materials.
Weather is unpredictable, and can pose certain health and safety hazards. For example, if you are sensitive to heat, you should consider not visiting the Park on a hot day. If you do choose to do so, stay hydrated, and/or limit your time outside. Or, if you have poor mobility or stability, it would be better for you not to come on a wet day where things might be more slippery. Only you can make informed decisions about weather forecasts and whether or not any given day would be appropriate
Some guidelines for heat:
Use of drones (in, over, or around Malibu Norcross), whether for photographic purposes or otherwise, is strictly prohibited (unless the user has been granted written, contractual permission for that specific instance from an officer of Malibu Norcross or its parent entity). Violations may subject the user to immediate ejection, confiscation of the drone, and referral of the matter to authorities. Drones are a serious safety hazard to park operations (including electrical facilities), and to Malibu Norcross’s guests, personnel, animals, and wild life. Use of drones in, over or around Malibu Norcross, also constitutes an illegal trespass, an invasion of Malibu Norcross’s privacy, and a tortious interference to our operations.
Animals of any kind (e.g., dogs, cats, rabbits, gerbils, lizards, snakes, pigs, hamsters, turtles, birds, tarantulas, rats, mice, monkeys, ferrets, mini-horses, etc.) are not allowed in the park, except for legally-defined service dogs or as may otherwise be required by law to assist those with disabilities (“disabilities” being defined by the Americans with Disabilities Act or other applicable laws). If you claim to have a legally-qualifying “service dog” you will be required to verify its legitimacy, pursuant to applicable legal requirements which are then in effect. A “service animal” is defined by law, and not by a person’s personal desires. For example, a “companion” animal, or an animal that brings “emotional comfort,” or a dog which serves as “personal security,” does not qualify as a legal “service animal.”
Even if a “service animal” is verified, and allowed to enter the park, please be aware that you are still responsible for controlling it at all times. A service animal is also prohibited from all rides, because rides are built for people, and because animals cannot be safely contained or restrained on amusement rides, they would thereby pose a serious safety hazard. Animals are also prohibited from going into or on any water ride or attractions, because of hygiene concerns, in addition to safety concerns.
Please understand that we may require removal of your service animal from park property if it poses a threat to persons or property, including without limitation, if it is unruly, threatening, aggressive (barking, snarling, biting at patrons, etc.) and/or if you are unable to control your animal at all times.
You must make sure that your service animal has gone to the bathroom before coming to the Park. Once at the Park, if your animal needs to “go,” please do your best to steer the animal to an area off to the side on a grassy area, away from other patrons, if possible. We encourage you to ask a staff member to where your animal might be directed.
It is prohibited to leave animals in a car while patrons enjoy the Park; in such event, animal control (or other government authority) may be called, and your car forcibly entered into, in order to attend to the health or safety needs of an animal. You will have to pay all such costs involved in the rescue of any pet left in a car, and may face animal cruelty charges from local authorities.
The Park has a wide assortment of foods and beverages available, including bottled water. Contact the Park if you desire more specific information not available on these web pages.
To our guests with food sensitivities, allergies or special dietary needs: Our food outlets prepare and serve products sourced from third parties, which contain peanuts, tree nuts, fish, shellfish, eggs, milk, soy and gluten. Regular kitchen operations involve shared cooking and preparation areas, and food variations may occur to differences in suppliers, ingredient, substations, recipe revisions, and /or preparation at the parks. As such, we regret to inform you that THE PARK CANNOT, AND DOES NOT, MAKE ANY REPRESENTATIONS OR GUARANTEES WHATSOEVER REGARDING THE ALLERGY-FREE CONTENTS OF ANY FOODS OR BEVERAGES, OR THE SAFETY THEREOF (ESPECIALLY WITH REGARD TO ANY ALLERGIES).
In any event, guests may bring personal foods into the park, to the extent that they are medically necessary (e.g., for diabetics, baby formula for infants, gluten-free foods, or allergy-safe foods for allergies). Guests may not bring alcohol into the Park.
Children under 13 years of age may NOT be at the Park without adult supervision. Regardless, we strongly recommend that minors (under 18) be accompanied by an adult. The Park does not assume any responsibility or liability for unattended minors; children and the behavior of all minors are the sole responsibility of their parent(s) or guardian(s), and parents/guardians may be held legally liable for all acts of (and damages caused by) the children under their care. Please make sure that minors act responsibly, and in consideration of others, at all times. For example: No running; no twirling on banisters; no climbing on structures, or sitting on fences; no “horseplay” (e.g., wrestling, gymnastics, playing “tag,” throwing rocks or other items at each other, etc.) especially in the show seating areas, near the animal habitats, in food areas, near picnic tables, or other attractions (such as the Sky Trail climbing attraction or Salty’s Pirate playground area).
Park does NOT Assume Responsibility for Minors. Please remember that the Park is NOT a daycare facility. Anyone choosing to leave their minors at Malibu Norcross is nonetheless still responsible and liable for them. In no event does the Park assume responsibility for minors. Minors in violation of Park rules may be ejected or detained, in the Park’s discretion, as evaluated in a case-by-case basis. While the Park may in good faith attempt to contact a minor’s parent/guardian to have them picked up, this is done out of concern and courtesy, but in no event will the Park be held responsible if a minor leaves the Park, or for anything occurring after a minor has left the Park grounds, by whatever means. We greatly appreciate your help in responsibly monitoring and controlling any minors in your care.
If you cannot locate your child in the Park, our Park staff is here to assist you. Please feel free to alert a staff member who will be happy to assist you in located your child. That said, please note that we do not page guests. We recommend that as you enter the park, you decide on a meeting place should you be separated from any minors under your care.
The Park welcomes all breastfeeding mothers and their children and (in accordance with applicable law) does not discriminate against breastfeeding mothers. Park staff may approach a breastfeeding mother to offer a more shaded or private area to breastfeed, but we only do so in a sincere attempt to provide a breastfeeding mother with more comfort or privacy if she so desires it; we will never demand that a breastfeeding mother must relocate, nor do we discourage a mother from breastfeeding wherever she has a right to be.
All guests must behave in a family-friendly, respectful, and courteous manner, and in a manner which is safe for themselves and for others. Violations may result in ejection from certain rides, attractions, areas of the Park, or from the Park itself, without refund or other compensation. They may also result in the Park contacting appropriate law enforcement authorities. The following is strictly prohibited, subjecting the violator to ejection without refund:
Political activities, fundraising, demonstrations/protests. or any organized or group religious practices or rituals, are prohibited at Malibu Norcross. In general, Malibu Norcross prohibits other activities not related to an aquatic animal park, such as exercise classes, athletic team practices, unauthorized commercial activities, or any other activities which do (or may) interfere with, or threaten, park operations, guest attendance/entrance/exit or enjoyment, safety, security (to persons, animals or property), or traffic flow into/out of/around the park. In the interests of safety and security, protests/demonstrations must be outside of the Park’s property and at least 500 feet away from all park entrances/exits. Protests and demonstrations are subject to additional restrictions as may be provided by law or as directed by law enforcement. Violators of the foregoing rules will be subject to immediate removal from Park premises and possible action by law enforcement.
In keeping with a family-friendly environment, the Park prohibits clothing that would tend to be offensive and/or too revealing of one’s body. This includes the following rules, which may also be supplemented on a case-by-case basis as determined by the Park, in its good faith discretion and without further notice:
Questions or Need Additional Help?
For information on rides, lockers, ride accessibility, wheelchair rentals, booking group events, and other information, you can contact the Park at 470-955-5485 or Click Here.
Thank you for your patronage. We look forward to making your visit thrilling, joyous, and filled with happy memories!